Scenarios in Design a list of references
(combiled by J. Saad_sulonen)

Books:

Carroll, J.M. (1995) Scenario-based design: envisioning work and technology in system development. New York, NY: John Wiley & Sons

Carroll, J.M. (2000) Making Use, Scenario Based Design of Human Computer Interactions. MIT Press, Cambridge, MA.

I haven’t read this one, but it might be interesting:
Alexander, I. & Maiden, N. (2004) Scenarios, Stories, Use Cases - through the Systems Development Life-Cycle. John Wiley & Sons

About scenario planning in system management (more business oriented):
Heijden,K. (1996): Scenarios : the art of strategic conversation. Chichester : Wiley, cop.

Articles:

Bodker, S. (1999) Scenarios in User-Centered Design - Setting the Stage for Reflection and Action. Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 3. (http://csdl2.computer.org/persagen/DLAbsToc.jsp?resourcePath=/dl/proceedings/&toc=comp/proceedings/hicss/1999/0001/03/0001toc.xml&DOI=10.1109/HICSS.1999.772892)

Carroll, J.M. (1999) Five Reasons for Scenario-Based Design. Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 3 - Page: 3051 (http://csdl2.computer.org/persagen/DLAbsToc.jsp?resourcePath=/dl/proceedings/&toc=comp/proceedings/hicss/1999/0001/03/0001toc.xml&DOI=10.1109/HICSS.1999.772890)

Erickson, T. (1995) Notes on Design Practice: Stories and Prototypes as Catalysts for Communication. http://www.visi.com/~snowfall/Stories.html

Iacucci G., Kuutti K. (2002) Everyday Life As A Stage In Creating And Performing Scenarios For Wireless Devices. In Personal and Ubiquitous Computing 6 (4): 299-306

Joe, P. (1997) Scenarios as an essential tool – Stories for success. In: Innovation, Fall 97. 24-27.

Nielsen, L. From user to character: an investigation into user-descriptions in scenarios. Symposium on Designing Interactive Systems 2002: 99-104 (http://portal.acm.org/ft_gateway.cfm?id=778729&type=pdf&coll=GUIDE&dl=GUIDE&CFID=53060840&CFTOKEN=27635432)

Owens, K. (1997) Above simplistic data – Real people in real places. In: Innovation, Fall 97. 24-27.

Saks-Cohan, J. (1997) Forums for change - Learning from experience In: Innovation, Fall 97. 24-27.

Welker, K., Sanders, E. B.-N., Couch, J.(1997) Design Scenarios - To understand the user. In: Innovation, Fall 97. 24-27.

Personal reflections

The Trouble with Scenarios and Personas. by Cathy Marshall Senior Researcher at Microsoft Corporation http://www.csdl.tamu.edu/~marshall/mc-scenarios-personas.html